Privacy Policy

Effective Date: May 1, 2026
Last Updated: May 1, 2026

NWGA Smart Homes (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website at nwgasmarthomes.com or submitting a form, you agree to the practices described below.

1. Information We Collect

Information You Provide Directly

When you submit a quote request, consultation request, or support request through our website, we collect the following information:

• Full name
• Email address
• Phone number
• Service address (city/county or full address, depending on the form)
• Project details you choose to share (type of service, budget range, timeline, notes)
• Preferred contact method

We only collect information that is necessary to respond to your inquiry and provide our services.

Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and analytics technologies, including:

• IP address (anonymized)
• Browser type and version
• Pages visited and time spent on each page
• Referring website (where you came from before reaching our site)
• UTM parameters (tracking codes in URLs from ads or campaigns)
• Device type (desktop, tablet, mobile)

This information is collected via Google Analytics 4 and is used in aggregate to understand how visitors use our site. We do not use this data to identify individual visitors.

Cookies

Our website uses cookies — small text files stored on your device. We use the following types:

• Essential cookies: Required for basic site functionality (e.g., your dark mode preference).
• Analytics cookies: Set by Google Analytics to track site usage. These cookies do not collect personally identifiable information.

You can disable cookies in your browser settings. Disabling analytics cookies will not affect your ability to use our website or submit forms.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to inquiries: We use your name, email, and phone number to contact you about your quote or service request.
• Scheduling: We use your address and project details to schedule site visits, consultations, and installations.
• Billing and invoicing: If you become a customer, we use your contact and address information to prepare and send invoices.
• Internal records: We maintain records of work performed for warranty and service history purposes.
• Marketing communications: We may occasionally follow up with customers about related services. You can opt out at any time by contacting us or replying “unsubscribe” to any email.
• Improving our website: Aggregated analytics data helps us understand which pages are most useful so we can improve our site.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Third-Party Services

We share your information with trusted third-party services that help us operate our business. Each of these providers has its own privacy policy and data practices.

Google Analytics

We use Google Analytics 4 to analyze website traffic. Google may use this data in accordance with its own privacy policy. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

Jobber (CRM)

Form submissions from our website are routed into Jobber, the field service management platform we use to manage client records, job scheduling, and quotes. When you submit a form, your name, contact information, and project details are stored in Jobber as a client record and service request. Jobber’s privacy policy is available at getjobber.com.

QuickBooks Online

If you become a paying customer, your name and contact information may be synced to QuickBooks Online for invoicing and accounting purposes. QuickBooks’ privacy policy is available at intuit.com.

Zapier

We use Zapier to automate the routing of form submissions from our website to Jobber. Zapier processes form data as part of this automation. Form data passes through Zapier’s systems briefly during this process. Zapier’s privacy policy is available at zapier.com.

Email

We send automated confirmation emails when you submit a form and may send follow-up emails from our business email address. We do not use mass marketing email platforms; all communications are sent directly from our team.

4. Data Retention

We retain customer records, including contact information and job history, for as long as the information is reasonably needed for business, legal, or warranty purposes. Inactive prospect records (inquiries that did not result in a job) are typically retained for 2 years.

Google Analytics data is retained for 14 months per our Analytics configuration.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate information.
• Deletion: You may request that we delete your personal information. We will honor this request unless retention is required by law or for legitimate business purposes (e.g., an open warranty claim).
• Opt-out of marketing: You may opt out of any marketing communications at any time by contacting us or clicking “unsubscribe” in any email.

To exercise any of these rights, contact us at info@nwgasmarthomes.com with “Privacy Request” in the subject line. We will respond within 10 business days.

6. Data Security

We take reasonable precautions to protect your personal information. Our website is served over HTTPS, and we use established, reputable third-party platforms (Jobber, QuickBooks) that maintain their own security programs. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will promptly delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

NWGA Smart Homes
North Georgia
Email: info@nwgasmarthomes.com
Phone: (706) 395-8762